About the Community Care Hub

What if we had a system that worked for people, instead of a system that makes people work?

Health goes beyond just visiting the doctor. It’s about making sure people have what they need to be healthy, including stable housing, nutritious food, steady income, folks around them who speak their language and share their lived experience, and social connections.

Our mission at Better Health Together is to improve the health of our region. Our question has been “How do we make a system that works for people, rather than a system that makes people work?” Our goal is to help folks find the unique care that is best for them, whether it be navigating complex and confusing health systems, breaking down barriers like language access, or finding vital resources for everyday needs.

What is a Community Care Hub?

The Community Care Hub is a model of care that provides a referral network, assignment to a community based organization, and technical support to connect individuals to a care coordinator who can work with them step-by-step to find the right basic, medical, and cultural support for their unique needs.

Better Health Together supports a network of community based organizations, behavioral health specialists, and healthcare centers that employ a workforce who are reflective of the diverse cultures, languages, or beliefs that they serve. We uplift those organizations with workforce training and technical support to create an integrated system that strengthens our communities. This means they are able to focus less on worries of consistent funding and grant-writing, and more on serving our communities.

A statewide approach

Better Health Together is just one of a network of 9 Community Care Hubs across the state. They all support a network of community-based organizations, behavioral health specialists, and healthcare centers with workforce training and technical support to create an integrated system that strengthens our communities.

We look forward to continuing to build these efforts both within our region and the state in the years to come!

Sovereignty matters. Tribal Hub Resources are available as well.

Native Resource Hub

Health supports work best when they come from somewhere that reflects the culture and lived experience of those in need.

The Native Resource Hub exists to provide that help. The Hub was created by a partnership among the Tribal Centric Behavioral Health Advisory Board, the American Indian Health Commission, the Washington State Health Care Authority and the Washington State Department of Health, along with the Volunteers of America of Western Washington.

How the Community Care Hub works

Hi, I’m Quinn!

I live in a small town in Eastern Washington. Lately, it’s been hard to stay healthy and take care of my family. There have been so many challenges all at once—housing, work, childcare, and health insurance. It’s been overwhelming.

That’s when I found the Community Care Hub. They helped me get the support I needed, and things started to turn around. The Community Care Hub connected me with my care coordinator, Aaron, who helped me get health insurance, find housing, look for a job, and apply for childcare assistance.

Here's a little bit more about me….

I live with my partner and our four-year-old. We love being outside, hiking, reading books, and playing with our dog, Chip.

Our child has a learning disability and was recently asked to leave daycare- the only one in our area. I had to quit my job to stay home and care for them. My partner works 12-hour shifts at a local restaurant.

We couldn’t afford our rent on one income, so we had to move in with a family member. We also lost our health insurance. It felt like everything was falling apart, and we didn’t know what to do or where to start.

Then I heard about the Community Care Hub.

Here's how the process worked:

A friend told me about the Community Care Hub. I went online and filled out a short form about what my family needed help with. After that:

Someone at Better Health Together (BHT) reviewed my form and listed the areas I needed support in.

Then, they sent my info to a community organization that specializes in family services.

I met Aaron, a Community Based Worker (CBW). CBW’s are people who understand what you’re going through. They’ve had similar experiences and know how to help. Aaron listened to me and worked with me one-on-one.

Working with Aaron helped my family find the resources we needed.

Aaron and I sat down together for a screening of my needs. He asked questions I hadn’t even thought of, as I have just been focusing on our most urgent needs. It felt good to feel heard and understood.

Here’s what Aaron helped me do:

Apply for low-income housing, so we can get on a waitlist and have a better chance of finding a place to live.

Get childcare assistance from the state, so my child can go to a safe place during the day.

Make a resume and look for flexible jobs that fit our family schedule.

Having Aaron there made everything feel easier. I didn’t feel so alone. He was kind, patient, and supported me every step of the way.

Help is available for you too!

If you’re going through a tough time, you’re not alone. The Community Care Hub is here to help you find the support you need. Just fill out the form to get started—because you shouldn’t have to figure it all out by yourself.

Our partnerships make this possible!

We are proud to collaborate with a diverse network of organizations; each committed to making a positive impact in their community. Together, we work to provide essential services, resources, and support to those who need it.