Molina Healthcare Services and Resources

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Key Molina Washington Resources:   

  • COVID-19 Specific Information for Molina Members

We are maintaining a coronavirus alert on the homepage of our website www.MolinaHealthcare.com that links to information and resources regarding services to address the COVID-19 pandemic, please check frequently for updates.  We also recently finalized a Member Flyer (English & Spanish versions attached) that include links to access Molina Virtual Urgent Care.  We would appreciate your help in making this information broadly available to community partners.

 

  • Molina’s Virtual Urgent Care available at no cost to Molina Marketplace and Medicaid Members

Retroactive to March 1, 2020, Molina’s Marketplace members have 24/7 access to Molina Virtual Urgent Care services at no cost. Molina Washington Medicaid members already enjoy 24/7 access to Molina Virtual Urgent Care, these services cover more than 800,000 Molina Members.  We are working on launching a similar option for about 10,000 Molina Medicare DSNP members which is scheduled to go live on Friday March 20th. Please note that the URL and phone number for Molina virtual Urgent Care for MarketPlace and Medicaid members are different.

 

  • Prescription Medications & Access to Mail Order Pharmacy Services

Molina is now allowing 90-day prescription volumes.  Members can receive an early refill for 30 days, plus two additional refills, up to a 90-day supply.  We are also encouraging all Molina Members to take advantage of our CVS mail order pharmacy with free delivery.  Please see attached Mail Order Rx Flyers in English and in Spanish, explaining how Members can access these services.

  • Information and Communications for Providers

Molina has added Alerts on our Medicaid and Marketplace (QHP) Provider landing pages and Provider Portal linking to a new landing page: www.MolinaHealthcare.com/providers-wacovid19 that includes provider information and resources such as:

    • Telehealth resources including how to bill for telemedicine services different than Molina Virtual Care

      • COVID-19 Telehealth Billing Molina is covering  all modalities of Telehealth (telemedicine, telephone, and online digital) as noted below:

        • Telemedicine (real time interactive, e.g. video-conferencing)  – Molina will pay for services rendered directly by providers who offer telemedicine services and is also making telemedicine services available through Molina Virtual Urgent Care.  For our Molina Marketplace or Medicare Members, we are waiving cost share for telemedicine services received through Molina Virtual Urgent Care.

        • Telephone – Molina is covering Telephone services.  For Medicaid, we are following HCA billing guidance. 

        • Online Digital (email; store and forward) – Molina is covering online digital services.  For Medicaid, we are leveraging HCA billing guidance.

    • Coverage for COVID19 testing (with no cost share for testing for any Molina members)

    • Authorization Extensions

    • Allowance for 90 day Prescription volumes

Telephone numbers available to Molina Members:

Molina Member Services

  • Medicaid – (800) 869-7165

  • Marketplace (QHP) – (888) 858-3492

  • Medicare – (800) 665-1029

  • Member Services Fax – (800) 816-3778

  • Member Enrollment – (866) 916-0916

 

Molina Nurse Advice Line (24-Hours a day, Monday to Sunday)

  • (888) 275-8750 (English)

  • (866) 648-3537 (Spanish)