An overview of the important role of quality improvement and quality assurance in change management initiatives.
Presenter: Cathy Kaufmann, Kaufmann Strategies
Cathy has been a leader in transforming the delivery of health care and building systems of learning to support that transformation. Prior to forming Kaufmann Strategies, Cathy was a Principal with Health Management Associates, where she worked with state Medicaid agencies, county governments, Medicaid managed care plans and health systems across the country. She is deeply knowledgeable about designing and implementing transformation projects that can drive change in the health care delivery system and across the community.
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