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Community Care Hub

Contracted Partner Resources

A resource center for you and your team.

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Update from team 2/12/2026

The next all-day in person training session is scheduled for Thursday, February 19th at West Central Community Center!

This is an interactive onboarding session designed to orient partners to Better Health Together, the Community Care Hub, and the client management system we use to support care coordination across the network.  

Participants will learn how to enter and manage clients, understand the functions of the CBWs and supervisors within the CMS, how referrals flow into the Hub, and what to expect from required trainings and contract expectations. Don’t worry, our team will be there every step of the way to walk you through all of this.  

PS: Once these training sessions are complete, A 2026 Connect2 training course will be set up in our learning management system as well as the reference guide from the training to help you! More on this to come! 

What you need to bring with you for this session:  

*Note: this training was designed for Community-Based Workers and their supervisor; this is a duplicate training of the February 2nd training, so staff who attended Feb 2nd do not need to attend this training.

Quick Links

C2 Client Management System login
Learning Management System login
Employee Assistance Program enrollment

Document Library

2026 CCH Policy and Procedures

02.26.26 Social Care Network Onboarding (slides from session)

2026 BHT HRSN Assessment (english)

BHT consent form -English

BHT Consent form – Spanish (coming soon)

BHT Consent form – Marshallese

Welcome to the Social Care Network!

Better Health Together is building a referral network to strengthen the connections between our region’s systems of care, and we couldn’t do this work without YOU! You make this Hub work, from referrals, to finding the right match at the right community organization, to coordination of essential care that makes our communities healthier. 

Here’s how it works:

Hands typing on laptop
Community Care Hub (BHT) takes referral Client Information

A client is referred into the CCH by a referral partner directly through our Client Management System or using our partner or self referral form.

A smiling person with long dreadlocks, glasses, and a short-sleeve button-up shirt sits at a desk in front of a computer monitor. They are holding a green pencil and appear to be working or studying. A cup with watermelon slices and chopsticks is visible on the desk. The background features a white brick wall.
Client is Assigned to the Right Fit Partner

Our team receives the referral and matches the client with a care coordinator based on their unique cultural and community needs. 

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Care Coordinator works 1-on-1 with client

Clients are then able to work with someone who understands their lived experience and can help them set and achieve their health goals.

Upcoming trainings and events:

January

February 2026

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Events

Upcoming Required Trainings to Keep in Mind

We understand that learning a new client management system can be overwhelming. To help you, we have set aside time to work 1-on-1 with a program manager in open office hours. Your success means a stronger community.  

We have the mandatory all-day onboarding session on February 2nd at the Hive for your contracted number of community-based workers (CBW) and Supervisor. This will ensure that the key team members have a chance to get started using the system and learning the documentation steps!  We are also having an additional and identical all-day onboarding session on February 19th for up-to three (3) additional supervisors and/or CBWs that will be using the client management system and working on the Community Care Hub work. 

Date & Time
Training Name
Who should attend?
Monday February 2 @ 9:30 am-5:00 pm IN PERSON – The Hive
Onboarding: Meet your fellow Hub members, Hub Overview, Using the Client Management System (C2)
REQUIRED – 1 CBW, 1 supervisor from each organization
Monday February 9 @ 1:00-3:00 pm Virtual (click to join Zoom)
Onboarding: Using the Client Management System (C2), including Key Performance Indicators & Reporting
REQUIRED – Supervisors
Thursday February 19 @ 9:30 am-5pm IN PERSON West Central Community Center
Onboarding: Identical to Feb 2 training. Meet your fellow Hub members, Hub Overview, Using the Client Management System (C2)
ADDITIONAL – Up to 3 additional CBWs and/or supervisors from each organization (beyond Feb 2 attendees)

Unable to make a session or need some extra support? Reach out to us at [email protected] 

Meet the hub team!

Hailey Muto, Social Care Network Manager (she/her)
[email protected]

Ask me about: 

  • C2 Assistance and KPI tracking 
  • Reporting needs 
  • Personalized support for your team  
  • 1-on-1 sessions for tech support or support with client care standards 
Liz Richardson, Emerging Partner Manager (she/her)
[email protected]

Ask me about: 

  • C2 Assistance and KPI tracking 
  • Reporting needs 
  • Personalized support for your team  
  • 1-on-1 sessions for tech support or support with client care standards 
Adell Whitehead, Training Manager (she/her)
[email protected]

Ask me about: 

  • Required trainings for the year for CBWs
  • C2 training in the Learning Management System 
  • Logging in to the Learning Management System 
  • Other training needed 
Brandy Marsh, Data Manager (she/her)
[email protected]

Ask me about: 

  • Reading your data dashboards
  • Data migration from CCS (for past partners) 
  • Data validation help 
Michael Whalen, IT Manager (he/him)
[email protected]

Ask me about: 

  • C2 technical assistance 
  • Logging in to C2
Ethan Senn, Program Coordinator (they/he)
[email protected]

Ask me about: 

  • Contract documents needed
  • Invoicing and payments
Lucille Hanson, Referral Coordinator (she/her)
[email protected]

Ask me about: 

  • Referrals that may need to be redirected
  • Outgoing referrals to other partners or services
Maggie Curran, Communications Manager (she/her)
[email protected]

Ask me about: 

  • How to talk about your involvement in the hub
  • BHT logo or any other materials you may need

Contracted Partner Resources

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How to use Connect2Coordinator (C2)

Our Client Management System helps us screen for all the needs of our clients, not just the urgent ones. Screening can sometimes seem long and tedious, but it can help identify more hidden needs that the client may not even realize they have until they are asked directly. 

Coming soon!

Let's get to training! Meet our learning management system (LMS)

BHT provides training opportunities so CBWs can meet statewide and national standards. Minimum training for the year includes HIPAA and CBCC 101 trainings. 

Coming soon!

Community Care Hub Collaboratory Meetings

In addition to onboarding support, CBWs and supervisors will gather monthly starting in March to connect, learn, and collaborate across the Hub network. 

Coming soon!
Person sitting at a desk with a computer in front of them. They are smiling.

Key Performance Indicators and how to meet them

Recently, BHT aligned with statewide measures around standards of care to make sure all clients in the hub receive the care they deserve, and so that CBWs can get recognition for the great work they already do. Click here to learn what you need to know about what is expected in a contract with BHT.

Coming soon!

More Opportunities to Engage

Better Health Together also offers additional ways to engage, including participation in our Community-Based Workforce Network, Community Voices Council, and Tribal Partners Collaborative. 

Learn more
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