Community Care Hub
Contracted Partner Resources
A resource center for you and your team.
Message board:
Update from team 3/4/2026
Our C2 training period is coming to an end, but we understand sometimes new staff members join the team and could use some help getting acquainted with our systems! To help you train up any new staff you have in the future, BHT will be hosting monthly training for newly hired CBWs/Managers on our client management system (Connect2Coordinator or C2). Interested in these sessions? Ask your program manager for more information!Â
Quick Links
Document Library
2026 BHT HRSN Assessment (english)
BHT Consent form – Spanish (coming soon)
Welcome to the Social Care Network!
Better Health Together is building a referral network to strengthen the connections between our region’s systems of care, and we couldn’t do this work without YOU! You make this Hub work, from referrals, to finding the right match at the right community organization, to coordination of essential care that makes our communities healthier.Â
Here’s how it works:
Community Care Hub (BHT) takes referral Client Information
A client is referred into the CCH by a referral partner directly through our Client Management System or using our partner or self referral form.
Client is Assigned to the Right Fit Partner
Our team receives the referral and matches the client with a care coordinator based on their unique cultural and community needs.Â
Care Coordinator works 1-on-1 with client
Clients are then able to work with someone who understands their lived experience and can help them set and achieve their health goals.
So, What is Expected of Social Care Network Partners?
These are the minimum key performance indicators (KPIs) that your organization needs to meet in order to be in good standing with your contract with BHT.Â
Enrollment ​
A quarterly average enrollment of at least 30 clients per community-based worker (CBW). ​
-OR- ​
At least 60% of referred clients within the reporting period are enrolled in the program using the Client Management System (CMS)
Outreach​
At least 95% of referred clients who are discharged without enrollment during the reporting period receive at least three outreach attempts prior to no-contact discharge. 
Consent​
At least 80% of all actively enrolled clients have documentation of signed Consent to Services and Authorization to Share Information documented in the CMS.  Â
Screening​
At least 80% of all actively enrolled clients have a completed Health-Related Social Need (HRSN) screening documented in the CMS.  
Discharge​
At least 95% of clients discharged during the reporting period are discharged appropriately in the CMS at the end of services following Hub Policies & Procedures. 
Reminder: These are minimum standards for performance, and represent basic best practices for Community Care Hubs in serving their community clients across Washington State.​
Upcoming trainings and events:
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- SU
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Events
Required Trainings to Keep in Mind
Starting in February 2026, all Community-Based Workers (CBWs) and Supervisors will be assigned the BHT trainings listed below. While some individuals may have completed these trainings in 2025, our updated process requires these trainings to be completed annually each February by BHT to support consistency and shared standards across our network.Â
Annual Required TrainingsÂ
For community based workers (CBWs):Â
- HIPAAÂ
- Mandatory ReportingÂ
- Foundational Safety Training: Home VisitsÂ
For supervisors:Â
- HIPAAÂ Â
For support with training, reach out to us at [email protected]Â
Meet the hub team!
Hailey Muto, Social Care Network Manager (she/her)
Ask me about:Â
- C2 Assistance and KPI trackingÂ
- Reporting needsÂ
- Personalized support for your team Â
- 1-on-1 sessions for tech support or support with client care standardsÂ
Liz Richardson, Emerging Partner Manager (she/her)
Ask me about:Â
- C2 Assistance and KPI trackingÂ
- Reporting needsÂ
- Personalized support for your team Â
- 1-on-1 sessions for tech support or support with client care standardsÂ
Adell Whitehead, Training Manager (she/her)
Ask me about:Â
- Required trainings for the year for CBWs
- C2 training in the Learning Management SystemÂ
- Logging in to the Learning Management SystemÂ
- Other training neededÂ
Brandy Marsh, Data Manager (she/her)
Ask me about:Â
- Reading your data dashboards
- Data migration from CCS (for past partners)Â
- Data validation helpÂ
Michael Whalen, IT Manager (he/him)
Ask me about:Â
- C2 technical assistanceÂ
- Logging in to C2
Maggie Curran, Communications Manager (she/her)
Ask me about:Â
- How to talk about your involvement in the hub
- BHT logo or any other materials you may need
Lucille Hanson, Referral Coordinator (she/her)
Ask me about:Â
- Referrals that may need to be redirected
- Outgoing referrals to other partners or services
Contracted Partner Resources
How to use Connect2Coordinator (C2)
Our Client Management System helps us screen for all the needs of our clients, not just the urgent ones. Screening can sometimes seem long and tedious, but it can help identify more hidden needs that the client may not even realize they have until they are asked directly.Â
Let's get to training! Meet our learning management system (LMS)
BHT provides training opportunities so CBWs can meet statewide and national standards. Minimum training for the year includes HIPAA and CBCC 101 trainings.Â
Community Care Hub Collaboratory Meetings
In addition to onboarding support, CBWs and supervisors will gather monthly starting in March to connect, learn, and collaborate across the Hub network.Â
More Opportunities to Engage
Better Health Together also offers additional ways to engage, including participation in our Community-Based Workforce Network, Community Voices Council, and Tribal Partners Collaborative.Â