Community Care Hub
Contracted Partner Resources
A resource center for you and your team.
Message board:
Update from team 3/4/2026
Our C2 training period is coming to an end, but we understand sometimes new staff members join the team and could use some help getting acquainted with our systems! To help you train up any new staff you have in the future, BHT will be hosting monthly training for newly hired CBWs/Managers on our client management system (Connect2Coordinator or C2). Interested in these sessions? Ask your program manager for more information!
Quick Links
Document Library
2026 BHT HRSN Assessment (english)
BHT Consent form – Spanish (coming soon)
Welcome to the Social Care Network!
Better Health Together is building a referral network to strengthen the connections between our region’s systems of care, and we couldn’t do this work without YOU! You make this Hub work, from referrals, to finding the right match at the right community organization, to coordination of essential care that makes our communities healthier.
Here’s how it works:
Community Care Hub (BHT) takes referral Client Information
A client is referred into the CCH by a referral partner directly through our Client Management System or using our partner or self referral form.
Client is Assigned to the Right Fit Partner
Our team receives the referral and matches the client with a care coordinator based on their unique cultural and community needs.
Care Coordinator works 1-on-1 with client
Clients are then able to work with someone who understands their lived experience and can help them set and achieve their health goals.
Upcoming trainings and events:
Events
Upcoming Required Trainings to Keep in Mind
Starting in February 2026, all Community-Based Workers (CBWs) and Supervisors will be assigned the BHT trainings listed below. While some individuals may have completed these trainings in 2025, our updated process requires these trainings to be completed annually each February by BHT to support consistency and shared standards across our network.
Annual Required Trainings
For community based workers (CBWs):
- HIPAA
- Mandatory Reporting
- Foundational Safety Training: Home Visits
For supervisors:
- HIPAA
For support with training, reach out to us at [email protected]
Meet the hub team!
Hailey Muto, Social Care Network Manager (she/her)
Ask me about:
- C2 Assistance and KPI tracking
- Reporting needs
- Personalized support for your team
- 1-on-1 sessions for tech support or support with client care standards
Liz Richardson, Emerging Partner Manager (she/her)
Ask me about:
- C2 Assistance and KPI tracking
- Reporting needs
- Personalized support for your team
- 1-on-1 sessions for tech support or support with client care standards
Adell Whitehead, Training Manager (she/her)
Ask me about:
- Required trainings for the year for CBWs
- C2 training in the Learning Management System
- Logging in to the Learning Management System
- Other training needed
Brandy Marsh, Data Manager (she/her)
Ask me about:
- Reading your data dashboards
- Data migration from CCS (for past partners)
- Data validation help
Michael Whalen, IT Manager (he/him)
Ask me about:
- C2 technical assistance
- Logging in to C2
Ethan Senn, Program Coordinator (they/he)
Ask me about:
- Contract documents needed
- Invoicing and payments
Lucille Hanson, Referral Coordinator (she/her)
Ask me about:
- Referrals that may need to be redirected
- Outgoing referrals to other partners or services
Maggie Curran, Communications Manager (she/her)
Ask me about:
- How to talk about your involvement in the hub
- BHT logo or any other materials you may need
Contracted Partner Resources
How to use Connect2Coordinator (C2)
Our Client Management System helps us screen for all the needs of our clients, not just the urgent ones. Screening can sometimes seem long and tedious, but it can help identify more hidden needs that the client may not even realize they have until they are asked directly.
Let's get to training! Meet our learning management system (LMS)
BHT provides training opportunities so CBWs can meet statewide and national standards. Minimum training for the year includes HIPAA and CBCC 101 trainings.
Community Care Hub Collaboratory Meetings
In addition to onboarding support, CBWs and supervisors will gather monthly starting in March to connect, learn, and collaborate across the Hub network.
Key Performance Indicators and how to meet them
Recently, BHT aligned with statewide measures around standards of care to make sure all clients in the hub receive the care they deserve, and so that CBWs can get recognition for the great work they already do. Click here to learn what you need to know about what is expected in a contract with BHT.
More Opportunities to Engage
Better Health Together also offers additional ways to engage, including participation in our Community-Based Workforce Network, Community Voices Council, and Tribal Partners Collaborative.