Community Care Hub
Partner Portal
A resource center for you and your team.
Updates | |||
|---|---|---|---|
October
10/12/2026 | Referral Support: October 12th–21st 2026
Lucille, our Referral Coordinator, will be out October 12th–21st.
During this time, please contact Haley or Liz through C2 for referral questions or support. Please use C2 when sharing client information to help protect client privacy. | ||
October
10/12/2026 | Client Outreach Reminder: Use “Community Care Hub”
When speaking with clients or leaving voicemails, please use the phrase “Community Care Hub.” This is the name clients see when they are referred, so using consistent language helps them recognize who is contacting them and understand how the outreach connects to their referral. The script is located under Document Library > Resources > Community Care Hub Outreach Script | ||
Document Library
Contract Requirements
Data Reporting Deadline
Data for Performance Period 3 is due by close of business on January 15, 2027. Performance Period 3 ends on December 31, 2026, and Performance Period 4 begins on January 1, 2027. Please refer to your contract or contact your Program Manager for additional information about reporting timelines.
Please Note: Courtesy Reports Coming in January.
Courtesy Reports will not be sent out in November and December. In January, partners will receive reports for both November and December. No action is needed at this time.
Performance-Based Payment Levels
The payment amount earned each performance period is based on the number of minimum KPIs achieved:
- Met all five (5) minimum KPIs – 100% of payment
- Met four (4) minimum KPIs – 75% of payment
- Met three (3) minimum KPIs – 50% of payment
- Met two (2) or fewer minimum KPIs – 0% of payment
Please note: Partners are only eligible for incentive payments when they meet all five (5) minimum KPIs.
Minimum Five KPIs
1. Enrollment
- A quarterly average enrollment of at least 30 clients per community-based worker (CBW)
-OR- - At least 60% of referred clients within the reporting period are enrolled in the program using the Client Management System (CMS)
2. Outreach
- At least 95% of referred clients who are discharged without enrollment during the reporting period receive at least three outreach attempts prior to no-contact discharge.
3. Consent
- At least 80% of all actively enrolled clients have documentation of signed Consent to Services and Authorization to Share Information documented in the CMS.
4. Screening
- At least 80% of all actively enrolled clients have a completed Health-Related Social Need (HRSN) screening documented in the CMS.
5. Discharge
- At least 95% of clients discharged during the reporting period are discharged appropriately in the CMS at the end of services following Hub Policies & Procedures.
Reminder: These are minimum standards for performance, and represent basic best practices for Community Care Hubs in serving their community clients across Washington State.
Annual Required Trainings
Community-Based Workers (CBWs) and Supervisors will be assigned the BHT trainings listed below. While some individuals may have completed these trainings in 2025, our updated process requires these trainings to be completed annually each February by BHT to support consistency and shared standards across our network.
For Community Based-Workers (CBWs):
- HIPAA
- Mandatory Reporting
- Foundational Safety Training: Home Visits
For Supervisors:
- HIPAA
If you have questions about trainings or are unsure which trainings you need to attend to stay current, please schedule a meeting with your Program Manager.
Performance Period Dates, Data Deadlines & Office Hours.
| Date | Event |
|---|---|
| September 30, 2026 | Performance Period 2 ends |
| October 1, 2026 | Performance Period 3 begins |
| October 13, 2026 | Optional: BHT CCH Open Office Hours |
| October 15, 2026 | Data due for Performance Period 2 |
| November 10, 2026 | Optional: BHT CCH Open Office Hours |
| December 8, 2026 | Optional: BHT CCH Open Office Hours |
| December 31, 2026 | Performance Period 3 ends |
| January 1, 2027 | Performance Period 4 begins |
| January 12, 2027 | Optional: BHT CCH Open Office Hours |
| January 15, 2027 | Data due for Performance Period 3 |
| February 9, 2027 | Optional: BHT CCH Open Office Hours |
| March 9, 2027 | Optional: BHT CCH Open Office Hours |
| March 31, 2027 | Performance Period 4 ends |
| April 1, 2027 | Performance Period 5 begins |
| April 13, 2027 | Optional: BHT CCH Open Office Hours |
| April 15, 2027 | Data due for Performance Period 4 |
| May 11, 2027 | Optional: BHT CCH Open Office Hours |
| June 8, 2027 | Optional: BHT CCH Open Office Hours |
| June 30, 2027 | Performance Period 5 ends |
| July 15, 2027 | Data due for Performance Period 5 |
Key Contacts
Calendar
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Total Events: 12
A Little Help from our Partners
Family Resource Center (FRC) Partner Inventory
Better Health Together is working to better understand which organizations in our Social Care Network operate as, or may meet the definition of, a Family Resource Center (FRC) in Washington.
A FRC is a welcoming, strengths-based place where families can connect to information, resources, referrals, and other supports. FRCs generally serve as a point of entry for families, help assess needs and strengths, connect families to or directly provide services, respond to the needs and cultures of their communities, and have at least one family advocate who can help families identify goals and next steps when requested.
Your organization or program does not need to have “Family Resource Center” in its name to meet these criteria.
If your organization operates a program or location that you consider an FRC or that may meet these criteria, please complete this form and share the name of the program or location and the community or county/counties served.
Not sure if your program qualifies? That’s okay! Share what you know, and we can take a closer look. Your response will help us get a better picture of the Family Resource Center resources that may already exist across our Social Care Network.
Share a Story With Us
As a Community Care Hub partner, you see the impact of your work every day. We want to share your stories and show how the community-based workforce helps people connect with care and support.
Tell us about a time you helped someone overcome a challenge or a pattern you’re seeing in barriers to care. We want to hear it in your own words. Submit the form, and our team will follow up if we have questions or if you’d like to add details.
HR1 Updates
On July 4, 2025, President Trump signed H.R.1 into law, which includes significant policy changes to Apple Health (Medicaid), Medicare and the health insurance marketplaces. The first set of changes for lawfully present noncitizens comes into effect in October of 2026, and work requirements, six-month renewals, and retroactive coverage changes for adults on Medicaid begin in January of 2027.
These changes have serious effects on communities experiencing health disparities in Washington state. BHT has been working on a number of different ways to support our region through these changes.
Here’s what you need to know as a Social Care Network partner:
Funding supports:
To uplift our region, BHT is offering funding to currently contracted Community Care Hub partners in good standing to support clients through transitions through insurance navigation support and share information via educational campaign materials. Details about this opportunity have been sent out to each organization’s leadership. Please follow up with your Program Manager with any questions.
Resources
Educational materials for you and your clients are available on our H.R.1 webpage. You’ll find a workbook for CBWs, recordings of our September informational webinars, and a link to schedule time with our navigator team for support.
Printed materials explaining the upcoming changes are also available to share with clients or display in waiting rooms. To request copies, email [email protected].
More Opportunities to Engage
Better Health Together also offers additional ways to engage, including participation in our Community-Based Workforce Network, Community Voices Council, and Tribal Partners Collaborative.